First, to be able to withdraw USDC from the app you will need to respect the following requirements:
- Level 1 validated (KYC)
- Level 2 validated (proof of address)
- Level 3 validated (source of funds)
- Please make sure that you downloaded and set-up an Authenticator on your smartphone (Google Authenticator or Microsoft Authenticator for example).
Please refer to this article to set-up your Authenticator : "Withdraw crypto : How to set-up my Authenticator"
Please follow the steps below in order to make an USDC withdrawal:
- Go to "Account" page
- Click on "Send"
- Choose "Blockchain transfer"
- A pop-up page will show -> "How it works?" with advices and instructions to withdraw
- Click on "Withdraw USDC" at the bottom of the page
- Enter your wallet destination address
Please note that if you enter the wrong wallet address, your funds will be lost and not recoverable.
- Click on "Next"
- You will need to enter the amount that you want to withdraw in USDC
Please note that the minimum amount that you can withdraw including fees is 30 USDC and the maximum amount allowed is 100 000 USDC.
- A pop-up will be displayed with the trasaction's details and you will need to accept the conditions in order to move forward
- A security verification screen will appear and you will need to enter the code with 6 digits that you will receive by email
- Then enter the code that your authenticator generated
- Submit your request
Depending on network activity, it can take hours before the transfers from your Rayn application are confirmed on the blockchain and appear on your external exchange account.
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