My proof of address has been rejected

In case your proof of address has been rejected, the reason of rejection will be displayed in your application. 

To aid this process, please make that the instructions below are followed:

• The address on the document needs to match the address you provided during registration.
• The document meets the following requirements:

- The document is on the list of accepted ones

- The document shows your full name

- The document is within the last 6 months in PDF, JPEG, JPG or PNG format

Please note, the address verification is a manual process and it might take up to 3 business days.