Patrycja

  • Total activity 63
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Activity overview

Latest activity by Patrycja
  • Patrycja created an article,

    I want to modify my home address

    In case you wish to modify the address you entered in your account, contact our Support Team and confirm your address as follows:   Street name + number + flat/house number City Post code Country  ...

  • Patrycja created an article,

    My source of funds has been rejected

    In case your source of funds has been rejected, the system allows you to upload a new document via the application.  Before sending another document, please, check if the document meets all the con...

  • Patrycja created an article,

    My source of funds verification is pending

    Each source of funds needs to be verified manually by our Compliance Department.It might take up to a few days, so if you see your verification pending, please, check again in a day or two. Once th...

  • Patrycja created an article,

    What are the documents accepted as source of funds?

    Each source of funds document must be issued within a 3 month period and in PDF, JPEG, JPG or PNG format.Please see below a list of acceptable proofs of funds:- Current income/salary slip issued. -...

  • Patrycja created an article,

    My proof of address has been rejected

    In case your proof of address has been rejected, we will display the rejection reason directly in the app such as below :   Before uploading a new document, please, verify the following:    - the a...

  • Patrycja created an article,

    How do I use a Flex vault?

    In the heading of a Flex vault, you will be able to see both its name and wallpaper. Both will have the possibility to be modified by clicking on the edit icon in the top right corner to personaliz...

  • Patrycja created an article,

    How do I create a Flex Vault and make a deposit?

    In order to open a Flex vault on your Rayn account you will need to complete the registration process first.   Once your registration is complete, go to the main page in the App which will display ...

  • Patrycja created an article,

    Different options with your Flex vault

    The Flex Vault - will allow you to earn up to 5% APY on your holdings coming in as a great savings account alternative, if you are not Ambassador yet. The Ambassador status - will allow you to earn...

  • Patrycja created an article,

    What is a Flex vault?

    We are proud to present to you the feature many of you have been specifically waiting for : the Flex vault.    But what actually is a Flex vault?    The Flex vault is our proprietary savings accoun...

  • Patrycja created an article,

    How to modify the email address linked to your Rayn account?

    If you wish to modify the email address linked to your account, please go to your customer profile in the App and go to the Personal Details section. Scroll to the bottom.  Click on the button ‘edi...